What is not covered under this warranty?

• Normal body impressions of up to and including 2” in depth using the straight edge measuring method away from any stitching. Any impression less than or equal to these measurements is considered normal and are not covered under this warranty.

• Shipping costs associated with a replacement mattress or foundation. Any shipping costs of a replacement product are the responsibility of the customer.

• A mattress that is left in its original packaging and unopened for more than 30 days following the delivery date.

• Fabric Cover (Ticking) is not covered in any way.

• A product without a “law tag” (affixed or not) will not be covered.

• A product that is soiled, stained, burned or abused in any way.

• A mattress that has been used with an unsupportive foundation, platform bed or boxspring

• Any mattress or foundation that is used with an unsupportive frame or bedstead. This includes frames that lack center leg(s) extending to the floor.

• A mattress or foundation used in a commercial setting (hotel, motel, B&B, institution, etc.) are not covered under this factory warranty.

• Customer comfort is not included with this warranty.
• The softening of a mattress over use time is completely normal and is not considered a structural defect.

• Handles are not covered

What is covered under this warranty?

Mattress:

Body impressions deeper than 2” when measured using the straight edge method, at a non-stitched area of mattress. Proper frame and center support must be used. 

• Body impressions can be measured by laying a straight edge on top of the mattress and then measuring down to the top of the mattress. First, lay a straight edge item on top of the mattress (yardstick, broomstick, etc.). Next, take a ruler or tape measure and measure the depth of the impression to a "non-stitched" area.  The distance from the mattress fabric to the bottom of the straight edge will give you the impression depth.

• Coils or wires that protrude through the top, side or bottom fabric of mattress.

• Severe separation of the binding tape at either the top or bottom of mattress.